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Starting
in January 2009, JSI will offer lower cost
service and maintenance for customers that
are buying their ink and media from JSI.
Get ready for this new Customer Care Program
or "CCP" from JSI. |
What are the
benefits of this program?
- This is a discount service
for customers within our circle of influence
from our office.
- JSI will help prevent future
expensive service calls with regular printer
tune-ups.
- End-users will vastly understand
their printer and rip for maximum productivity.
- JSI can perform Roland warranty
work before your printer breaks and shuts down.
- Customers that are "Out
of Warranty" will pay reduced hourly rates
for service work.
How often will JSI service/sales
tech visit your office?
- If you are having problems
with your machine, let us know.
- JSI wants to establish a
close working relationship with all of our printer
customers.
- Customers will know exactly
who to call with any questions about their printer.
Can customers expect this
level of service w/o buying ink and media from
JSI?
- All equipment and printers
sell at discounts and have very low margins
for the dealers.
- JSI is required by Roland
to service "In Warranty" printers
that we install and sell.
- Roland pays JSI a fee for
"In Warranty" service work.
- Roland does not pay for any
of the Customer Care/support that JSI is providing.
- JSI's payment for our "Customer
Care Program" is monthly ink and media
sales.
Why
buy your supplies from JSI:
- JSI offer FREE UPS for customers
in Georgia excluding UPS extra charges.
- JSI has very
competitive prices on all ink and media.
- We
doubt other vendors "will" or "know
how" to support your equipment.
- JSI
has the right supplies for your digital printers.
- With
our "Customer Care Program", why would
you by supplies from anywhere else?
What
is the $ value of "Customer Care Program"
based on industry standard rates?
- $149
per hour of on-site service, with 1 hour minimum
- $75
per hour of drive time to/from service site
- $1.00
per mile to and from service site.
What
are the discount rates for service for customer
buying all ink and media from JSI?
- $75
per hour of on-site service, with .5 hour minimum
- $35
per hour of drive time to/from service site
- $0.75
per mile to and from service site.
What
are the rates for installation sites outside of
20 miles from Norcross, Georgia?
- Expect to pay industry standard
rates if not buying all ink and media from JSI.
- With your ink and media support,
JSI will work out a "Nominal Charge"
for a CCP
visits on a scheduled basis.
- The "Nominal Charge"
will be based on ink & media volume and
distant the printer is located from our office.
What can be expected in
a typical visit from JSI service/sales tech?
- No
more than 30 minutes of your time unless you
need help with tips and tricks.
- Basic
consulting on your ink and media consumption
and questions.
- 15-point
printer check-up!
What
is covered in the 15-Point printer check-up?
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#1 issue
for print quality |
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edge integrity check
for sealing heads |
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vital for head performance |
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vital for wiper performance |
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sheet cut and vinyl
cutter blade |
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ink levels in drain bottle |
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for older machines that
have the mist sponge |
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pump flush with solvent
solution |
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check for amount of ink/dirt/dust
to prevent binding |
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determine approximate
replacement date |
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determine how many nozzles
are not firing and why |
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see if any can be restored
from head soak |
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print head alignment |
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check Versaworks version
and update |
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print and cut alignment |
- bi-directional print test
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print alignment |
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make sure end-users have
the every day cleaning supplies |
Download
Catalog from this link - click here |
